> For the complete documentation index, see [llms.txt](https://doc.athenains.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.athenains.io/technical-concepts/arbitration.md).

# Arbitration

Athena's claim process is designed to be fair, transparent, and efficient by leveraging decentralized arbitration to ensure just outcomes for all parties involved.

## Key Strengths

1. **User-Centric Design**: The process is structured to protect both cover holders and the liquidity providers.
2. **Decentralized Arbitration**: Utilizes Kleros for impartial dispute resolution.
3. **Incentivized Fairness**: Collateral requirements discourage frivolous claims.
4. **Transparent Timeline**: Clear periods for challenges and resolutions.

## Process Overview

![Arbitration Process](/files/58XQe2IzIKYKKUB8tqQu)

## Important Information for Users

1. **Claim Initiation**:
   * Ensure you have sufficient funds for the required collateral and arbitration costs.
   * Prepare any documents you wish to submit as evidence if you think it is necessary.
2. **Challenge Period**:
   * Be aware of the challenge period duration.
   * Undisputed claims are automatically accepted after this period.
3. **Claim Prosecution**:
   * Prepare and submit comprehensive evidence to support your case.
   * Athena may provide additional information to strengthen you case.
4. **Claim Resolution**:
   * Accepted claims lead to compensation withdrawal.
   * Rejected claims may result in loss of collateral.
5. **Overrule Period**:
   * This is a temporary measure to support the launch of Athena.
   * There's a window for intervention in case of clear arbitration mistakes.
   * This adds an extra layer of protection against erroneous decisions.